Thursday, October 6, 2022
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How Free Spirit Gives Useful Buyer Service


Useful customer support is one thing we focus upon throughout our coaching and once we work together with every buyer. Right here’s a case research as an example how the Free Spirit crew offers useful customer support…

Mr. Elliot is having fun with life in his early 20’s. He lives with studying disabilities and a few well being points.

With a UK vacation deliberate for this summer season, his mom sought out a journey insurance coverage firm, which might cowl individuals with disabilities. When searching for one of the best coverage, they required cowl for particular wants, a variety of disabilities, and well being points. By utilizing Google Search, she quickly discovered Free Spirit Journey Insurance coverage, which might cowl all of her son’s disabilities and well being situations.

Free Spirit was in a position to give Mr. Elliot and his household the liberty to journey on vacation as a result of the UK Free Spirit Coverage lined all of the fundamentals. Plus, that they had the safety that they’d all be lined if there was an issue. A bonus was that the coverage was very fairly priced.

Quote from Mr. Elliot’s mom

“My grownup son has studying disabilities plus well being points. I’ve bought vacation insurance coverage from this firm for a number of years now for him. Simple to make use of on-line providers for quotes and buying insurance coverage…Very fairly priced insurance coverage. Plus, they’re all the time useful if it’s a must to converse to them. I’ve needed to declare as soon as, and it was all very clean and simple to say – a quick turnaround as effectively. Thanks.”

Sue, Free Spirit’s Buyer Service Supervisor defined:

“Our scripts and coaching course of are compliant with the foundations and laws of the Monetary Conduct Authority. We assist our prospects via the medical screening course of by eradicating the insurance coverage jargon from our scripts to make sure they perceive what they’re being requested. This ensures the client journey is clean and offers readability.

We’re actual individuals who take heed to and interact with various prospects every day, who could have various well being situations. It’s our job to be affected person, pinpoint their necessities, and discover a solution to give them the liberty to journey.  We goal to deal with prospects pretty and supply them with a specialised coverage in step with their well being situations or disabilities.”

In essence, we had been in a position to assist Mr. Elliot as a result of our Free Spirit UK journey insurance coverage coverage offers cowl for individuals with a variety of disabilities and well being situations – no matter their age. Total, Free Spirit provides everybody the safety to journey with confidence.

You’ll be able to view all the important thing options and advantages of taking out a Free Spirit coverage right here.

helpful customer service

Listed here are a number of extra evaluations which illustrate our useful customer support

“Actually useful agent who walked me via the entire course of – all the time more difficult with an grownup with disabilities. It’s nice that I’ve been in a position to safe cheap insurance coverage for my particular wants daughter.” By Julia Marson.

“Useful, listened to our questions, defined how we needed to reply all of the questions. Discovered what we would have liked. Very nice and understanding. Might be pleased to make use of Free Spirit once more.” Mrs. Edna Mansfield.

“Customer support was superb. Telephone response was immediate and affected person understanding of the medical situations once they didn’t precisely match the ‘tick field’ and laptop say ‘no’, meant all the pieces was logged truthfully…” By Richard Charsley.

To view all of the evaluations our prospects have left us, go to our web page on Trustpilot.

 

Change into a Free Spirit buyer – inform us how we’ve offered useful customer support

If you need the liberty to journey, irrespective of your age, incapacity, or well being situation get a quote now.

Or, if we have now helped you journey with confidence and/otherwise you had been pleased with the service you acquired from the Free Spirit crew, go away us a evaluate on Trustpilot.

 



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