Following the information that quite a few easyJet and Tui flights have been cancelled, we wish to make clear what steps can be found to policyholders.
On account of this information, we’re experiencing a excessive quantity of calls and our strains might go down intermittently.
Within the first occasion, PLEASE CONTACT the airline
You could find data on switching to a different flight, acquiring a voucher or a full refund by visiting their web sites, right here
When you have booked with an ATOL holder (bundle vacation)
When you have booked flights or a visit which incorporates flights with a journey agency that holds an ATOL (Air Journey Organisers Licence) and obtained affirmation that you’re ATOL protected, the journey agency is liable for your flight preparations and should both make different flights obtainable for you in order that your journey can proceed or present a full refund. In case you are overseas, it ought to make preparations to convey you house on the finish of your journey. We recommend you contact the ATOL journey agency for extra data on this.
Direct reserving with the airline
In the event you booked immediately utilizing a bank card and require a refund chances are you’ll be protected underneath Part 75 of the Credit score Client Act 1974 and subsequently it is best to contact your card issuer to learn the way to get a refund. In the event you paid by debit or cost card you might be able to make a declare underneath the Cost Again guidelines of your card supplier so we suggest contacting them.
In the event you booked via an Airline Ticket Agent
In the event you booked your ticket via an airline ticket agent, it is best to communicate to the agent within the first occasion.