CTM lately performed its 2022 International Buyer Survey to establish the important thing focus areas in coverage growth, servicing, expertise, and traveller expertise for our prospects around the globe.
Greater than 770 respondents throughout North America, Europe, Asia, Australia and New Zealand, and spanning enterprise travellers, Journey Arrangers, Journey Program Managers, Procurement, HR and Security Executives, shared their views on enterprise journey administration wants and expectations for the yr forward.
The outcomes are in, and we’re happy to share the next key findings which is able to drive CTM’s product and repair roadmaps and journey program growth methods for the yr forward.
Enterprise journey’s again!
Journey demand has elevated considerably since 2021, with practically 80% of survey respondents globally saying they anticipate to journey extra or the identical quantity within the coming 12 months in comparison with their pre-pandemic journey exercise. Moreover, 59% of respondents anticipate to attend extra face-to-face conferences within the coming 12 months.
Why will we journey?
When requested what you wish to obtain from enterprise journey within the yr forward, the necessity to have interaction and retain prospects retained its prime place in 2022, adopted by partaking companions and suppliers. Essentially the most noticeable uplift in priorities this yr was ‘partaking and retaining staff’, ranked 6th precedence in 2021 and rising to threerd precedence in 2022. This helps the facility of face-to-face engagement in attracting and retaining prime expertise in a aggressive employment market.
- Servicing and retaining prospects
- Participating with companions and suppliers
- Participating and retaining staff
- Producing new gross sales and coaching and creating staff
- Driving innovation and data sharing.
Focus areas for journey packages
As companies reactivate their journey packages and budgets, we’re seeing journey packages shift their focus away from well being and danger administration issues of 2021 in direction of value discount and servicing wants within the yr forward.
For international journey packages (working in 3 or extra continents) the primary focus space for the yr forward is ‘customer support’, as international companies resume worldwide journey exercise as soon as once more. On a regional foundation, nationwide journey packages (working in 1 continent solely) are putting a precedence deal with ‘value discount’ as their journey budgets reactivate with a better deal with ROI.
The highest advantages of the CTM journey program
The demand for journey experience and round the clock assist has by no means been larger, as companies fast-track their return to face-to-face engagement and staff acquaint themselves with new and evolving journey experiences. The important thing advantages our prospects obtain from their CTM journey program are:
- Journey experience and customer support
- Emergency journey help
- Value financial savings and shopping for energy.
Our dedication to our prospects has at all times been to ship personalised and versatile service options, to develop industry-leading applied sciences which improve the client expertise, and to display a return on funding measured by way of achieved financial savings.
Over 90% of survey respondents rated CTM journey consultants’ service nearly as good to glorious (3-5/5).
- Over 90% rated CTM’s Account Managers’ service nearly as good to glorious (3-5/5)
- Over 90% agree that their CTM Account Supervisor supplies worth for cash options (3-5/5)
- 90% agree that their journey program critiques embrace financial savings alternatives and achievements (3-5/5).
Emergency service and journey assist
- 90% rated CTM’s After Hours Help as good to glorious (3-5/5).
Supporting the excessive precedence of ‘value discount’ for journey packages, ‘worth’ can also be the important thing motivator for purchasers when reserving their journey itinerary. With a deal with probably the most cost-effective and time-efficient providers, enterprise travellers are searching for the bottom doable fare that helps effectivity and productiveness for a better return on funding.
- Effectivity (on-time efficiency and journey period).
When contemplating sustainability throughout the enterprise journey program within the yr forward, our prospects are putting important significance on well being & wellbeing and group & social influence past the extra conventional areas of environmental influence and carbon footprint.
Precedence journey program sustainability issues:
- Well being, security & wellbeing
- Group & social influence.
Moreover, 72% of respondents mentioned entry to details about provide chain sustainability methods could be necessary to crucial within the coming 12 months, and 57% mentioned they search environmental sustainability options/providers when deciding on an airline, resort or automotive rental supplier.
You spoke. We listened. Now we act.
Thanks to all our prospects who took the time to share their ideas and experiences within the CTM 2022 International Buyer Survey.
Your suggestions is shared with CTM’s international and regional Govt groups to steer our product and repair roadmaps within the yr forward and past to make sure we’re delivering providers and options that positively influence the best way you journey for enterprise.